Privacy Policy

Last updated: 16.05.2025

DreamgateAI (“Dreamgate”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of information:

a. Personal Information

This includes details such as:

  • Name
  • Email address
  • Phone number
  • Business or company name
  • Job title
  • Billing or mailing address
  • IP address or browser information (when visiting our website)

b. Customer Data

When using our services (e.g., API, customer segmentation, analytics), you may provide us with data about your customers, such as:

  • Address or location data
  • Demographic attributes
  • Psychographic or lifestyle indicators (where applicable)
  • Behavioural data from platforms or CRMs you integrate

We treat this information confidentially and in line with our contractual obligations.

2. How We Collect Information

We collect information via:

  • Website forms and live chat
  • API integrations and service usage
  • Email or phone communications
  • CRM and web analytics tools (e.g., Google Analytics)
  • Public or third-party sources (with appropriate rights)

3. Why We Collect Your Information

We collect personal and customer information to:

  • Deliver our services and tools
  • Personalise your experience
  • Respond to inquiries and support requests
  • Improve our website, tools, and customer experience
  • Send service updates, product information, or marketing communications (you can opt out any time)
  • Comply with legal or regulatory requirements

4. Disclosure of Personal Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g., cloud hosting, analytics) under strict confidentiality
  • Legal authorities if required by law
  • Trusted partners where disclosure is required to deliver the service (with your consent)

5. Data Storage and Security

We store data securely in Australia or in trusted cloud environments with robust encryption and access controls. We take reasonable steps to:

  • Protect against unauthorised access, disclosure, or misuse
  • Ensure only authorised personnel can access sensitive data
  • Secure data during transfer and at rest

6. Access and Correction

You can request access to the personal information we hold about you, or ask for corrections, by contacting us. We will respond within a reasonable timeframe in accordance with the Privacy Act.

7. Use of Cookies

Our website may use cookies to:

  • Enhance your browsing experience
  • Track usage patterns and improve site performance
  • Enable retargeting or advertising (you can manage cookie preferences via your browser settings)

8. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. International Data Transfers

Some data may be processed or stored by third-party services located outside Australia (e.g., AWS, Google Cloud). Where applicable, we ensure these providers comply with equivalent data protection obligations.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, and we will notify users of significant changes.

11. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy or how we handle your data, please contact us:

📧 demo@dreamgateai.com
📍 Melbourne, VIC, Australia